Responsible Gambling

1. Introduction

CasinoWithMe is committed to a safe and enjoyable gambling experience for every player. Most people gamble responsibly, but for some it can become a problem. We provide the tools and information on this page to help you stay in control.

If gambling is having a negative effect on your life, take a break, seek support, or use the tools on this page.

2. What Is Problem Gambling?

Problem gambling is when gambling stops being entertainment and starts to harm your finances, relationships, work, studies, or physical or mental health. It can develop gradually and affects people differently, so recognising the signs early matters.

3. Signs of Problem Gambling

You may want to reconsider your gambling if you:

1. Spend more money or time gambling than you planned;
2. Keep playing to win back what you have lost;
3. Feel stressed, anxious, guilty or frustrated about your gambling;
4. Borrow money or sell possessions to keep gambling;
5. Neglect work, studies, family or friends because of gambling;
6. Hide your gambling from people close to you;
7. Have money problems caused by gambling;
8. Find it hard to stop, even when you want to.

If any of these sound familiar, take a break and consider talking to one of the organisations below.

4. Keeping Gambling Under Control

1. Gamble for entertainment, not to make money;
2. Only gamble with money you can afford to lose;
3. Set a budget before you start, and keep to it;
4. Limit the time you spend gambling, and take regular breaks;
5. Keep a balance between gambling and the rest of your life;
6. Avoid gambling when you are stressed, upset or under pressure;
7. Never gamble under the influence of alcohol, drugs or medication that affects your judgement;
8. Never try to win back losses by raising your stakes or playing past your limits.

5. Break In Play

If you want a short break, you can take a Break In Play of 24 hours, 48 hours, 7 days or 30 days in the Self-Exclusion tab. During the break you cannot place bets. It cannot be lifted early, by you or by our support team. You can still withdraw your balance.

6. Self-Exclusion

If you feel your gambling is becoming hard to control, we strongly recommend self-exclusion. It excludes you for an indefinite period, of which you must serve a minimum of 6 months, and you can request it in the Self-Exclusion tab.

During an active Self-Exclusion period:

• Access to the account will be restricted.
• Gambling activity will not be permitted.
• Self-Exclusion cannot be reversed before the minimum 6-month period expires.

After that, it stays in place until you ask our support team to reopen your account. Please withdraw any remaining balance before you self-exclude: a balance left in the account can only be withdrawn once the account has been reopened.

Self-exclusion is for players who no longer want to gamble, and should be considered carefully. We may also restrict or suspend an account when we have reasonable grounds to believe continued gambling may harm the player.

7. Account Closure

Once the minimum 6 months of a self-exclusion have been served, you can ask our support team to close your account permanently. Requests made before then will not be processed.

8. Underage Gambling

Gambling under age is strictly prohibited. You must be at least 18, or the legal gambling age where you live if that is higher, to register and play. We verify identity before a first deposit, and any account found to belong to someone under age will be suspended or closed.

9. Protecting Minors

Parents and guardians can help keep minors away from gambling sites. We recommend:

1. Never leaving a device unattended while signed in;
2. Keeping your password private, and not saving it on shared devices;
3. Keeping wallets and payment details out of reach of minors;
4. Monitoring internet use where appropriate;
5. Using parental control and filtering software, such as BetBlocker, Net Nanny, Qustodio or FamiSafe.

We accept no responsibility for third-party software or services.

10. Support Organisations

If you are worried about your gambling, or about someone close to you, these independent organisations offer free information, advice and support:

• GamCare www.gamcare.org.uk
• Gambling Therapy www.gamblingtherapy.org
• Gamblers Anonymous www.gamblersanonymous.org
• National Council on Problem Gambling www.ncpgambling.org
• Gamtalk www.gamtalk.org

11. Contact Us

For questions about this policy, or help with any of the tools on this page, contact our support team at support@casinowithme.com.