CasinoWithMe is committed to maintaining a safe and respectful platform for all users. Reports about content and user conduct, and complaints about purchases, wagers, and payments, are reviewed by the CasinoWithMe team in accordance with our Terms of Service, Creator Guidelines, and other applicable platform policies.

Reports may be submitted for the following, including but not limited to:

• Content that violates the Creator Guidelines or Terms of Service
• Copyright infringement
• Non-consensual content or missing performer consent
• Child sexual abuse material (CSAM)
• Human trafficking, exploitation, coercion, or other illegal activity
• Harassment, bullying, stalking, or doxxing
• Spam or scams
• Any other suspected violation of CasinoWithMe policies

To report content or user activity, use the Report option in the product:

• On a creator’s room: tap the three-dot menu (⋮) at the right end of the creator’s name, then select Report followed by the creator’s name.
• In a conversation: tap the three-dot menu (⋮) at the top of the conversation, then select Report this conversation.
• On a single message: tap the three-dot menu (⋮) beside that message, then select Report.

You can also contact the CasinoWithMe team at support@casinowithme.com.

To help us investigate, please include, where applicable:

• A description of the concern
• The URL of the reported content or profile, or the username of the reported user
• Any supporting information or documentation relevant to your report

Copyright complaints follow the procedure in our DMCA Policy.

Any complaint about a purchase, Subscription, tip, wager, deposit, or withdrawal may be sent to the CasinoWithMe team at support@casinowithme.com with the transaction reference shown in your Transactions or, for a wager, the Bet ID shown in My Bets, and a description of the issue. A complaint about a Creator’s Content may also be submitted through the Report option in the three-dot menu (⋮) beside the Creator’s name on their room, as described in section 2.

We endeavor to resolve these complaints within three (3) days of receipt. Refund requests are handled as described in the Terms of Service under Purchases, Subscriptions, Tips, and Refunds. A dispute about the settlement of a wager must be raised within three (3) days of the round being settled. If you are not satisfied with our final response to a complaint about a wager or the Games, you may refer it to our licensing authority, the Anjouan Offshore Finance Authority.

All reports are reviewed by trained members of the CasinoWithMe team in accordance with our Terms of Service, Creator Guidelines, and internal procedures. We respond to reports within three (3) days, and we escalate reports of non-consensual intimate content for resolution within forty-eight (48) hours. While technology may assist in identifying potential violations, all decisions to remove content or take enforcement action are made by trained human reviewers following manual review. We may temporarily suspend the reported content or account while a report is under review.

If a decision or action is taken by the CasinoWithMe team in response to a complaint, report, or disagreement between users, either party may appeal the decision or action for review by contacting the CasinoWithMe team at support@casinowithme.com. Unless otherwise indicated, all decisions or actions taken by the CasinoWithMe team are considered final.

Where a violation of the Terms of Service, Creator Guidelines, or other platform policies is identified, we may take one or more of the following actions:

• Removal of content
• Demotion or demonetization of content or accounts
• Suspension or termination of accounts
• Forfeiture of the Wallet balance where the Terms of Service provide for it
• Permanent banning of repeat or severe offenders
• Reporting matters to law enforcement or other appropriate authorities where required or appropriate

For additional information, please refer to:

• Terms of Service
• Giveaway Terms
• Creator Guidelines
• DMCA Policy
• Anti-Trafficking Policy
• Privacy Policy